KancoTech Products
Real-Time Call Center Monitoring

See What Is Happening
Across Your Call Center.

Asterisk Pulse gives supervisors a live view of agents, queues, active calls and daily call performance through one clear and centralized dashboard.

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Live Agent Status Multi-Queue Monitoring Call Analytics Asterisk Integration Daily Performance Supervisor Dashboard
Why Asterisk Pulse

Stop managing your call center
without real-time visibility.

❌
Without Asterisk Pulse
  • Limited visibility into agent activity
  • Difficult queue monitoring
  • Manual performance tracking
  • Delayed identification of unanswered calls
  • Multiple systems for different reports
  • No clear supervisor overview
✅
With Asterisk Pulse
  • Live agent status
  • Real-time queue monitoring
  • Daily performance summaries
  • Answered and unanswered tracking
  • Internal and outgoing call visibility
  • One centralized dashboard
Core Features

Everything supervisors need
in one dashboard.

👤
Live Agent Monitoring
View whether agents are logged in, ready, ringing, talking or unavailable.
Sara M. — Ready
Ahmed K. — Talking
Omar F. — Unavailable
📋
Multi-Queue Visibility
Monitor multiple queues and their current activity from one dashboard.
Sales Queue
Waiting: 3 Available: 5 Avg Wait: 1m 24s
Support Queue
Waiting: 1 Available: 3 Avg Wait: 0m 47s
📞
Live Call Tracking
See active calls, connected agents and ongoing talk duration.
Incoming Connected Agent Handling
📊
Answered & Unanswered Calls
Track successfully handled calls and calls that were not answered by an agent.
Answered: 147 Unanswered: 12
📈
Agent Performance
Review call counts, average talk time and daily agent activity.
⏱
Occupancy Monitoring
Understand how much of each agent logged-in time is spent handling calls.
🔀
Internal & Outgoing Calls
View internal extension activity and outgoing call records where available through the configured Asterisk data sources.
🗓
Daily Reset & Reporting
Present daily operational metrics for the current 24-hour reporting cycle.
Built for Supervisors

A live command center for call center operations.

Supervisors can identify overloaded queues, unavailable agents and performance issues while operations are still running.

  • Real-time queue activity at a glance
  • Live agent availability and status
  • Active call monitoring with duration
  • Daily answered and unanswered totals
  • Occupancy and talk time metrics
  • Centralized supervisor view
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How It Works

Connect your Asterisk system
and start monitoring.

Connect Asterisk
Connect the monitoring service with the configured Asterisk AMI and reporting data sources.
Identify Queues & Agents
Load available queues, extensions and agent activity.
Process Live Events
Monitor queue and call events in real time.
Display Insights
Present operational activity through a supervisor-friendly dashboard.
Use Cases

Built for call center operations teams.

Benefits

Better visibility. Faster decisions.
Stronger operations.

Identify queue pressure early

Spot overloaded queues before they impact caller experience.

Monitor agent availability

Know which agents are available, talking or away at any moment.

Reduce missed opportunities

Keep visibility over unanswered calls to support timely follow-up.

Compare agent activity

Review how agents are performing across daily call metrics.

Improve supervisor response

Give supervisors the information needed to act during live operations.

Centralize operational data

Bring queues, agents and call data together in one place.

Architecture

Designed for Asterisk-based
environments.

Asterisk Pulse is built to work with compatible Asterisk and Elastix-compatible environments, connecting through standard Asterisk monitoring interfaces.

  • Asterisk PBX
  • Elastix-compatible environments
  • AMI event monitoring
  • Queue activity tracking
  • CDR-based reporting
  • Secure dashboard access
  • Laravel monitoring portal
  • Real-time event service

Note: Compatibility depends on the version, configuration and available call data of your Asterisk environment.

Security

Protected operational access.

Access controls and application design focused on protecting call center operational data.

Role-based dashboard access

Control which supervisors and staff can view operational data.

Protected server credentials

Asterisk AMI credentials are handled with access restrictions within the application.

Secure monitoring bridge

The monitoring service connects through configured secure interfaces.

Audit-ready application logs

Application activities are logged to support review and accountability.

Controlled supervisor access

Supervisor accounts are managed within the platform with appropriate permissions.

Cloud or private deployment

Asterisk Pulse can be deployed on cloud or private infrastructure based on requirements.

Security controls are reviewed as part of ongoing platform maintenance. No system can guarantee absolute protection.

FAQ

Common questions.

Asterisk Pulse is a monitoring dashboard that presents live Asterisk call center, queue and agent activity in a clear supervisor interface.
No. It connects with an existing compatible Asterisk environment and provides monitoring and reporting capabilities.
Yes, subject to the queues and events available within the configured Asterisk system.
Yes. The dashboard can display agent states such as logged in, ready and talking where those events are available.
It can present daily and stored reporting data depending on the configured CDR and application data retention.
Yes. Dashboard metrics and workflows can be adapted according to the call center's environment and requirements.
Get Started

Ready to see your call center
in real time?

Schedule a demonstration of Asterisk Pulse and explore how it can support your supervisors and operations team.

WhatsApp Us
hello@kancotech.com
CTC Block 8 Clifton,
Karachi, Pakistan

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